Consultation via Live Chat

Sometimes it’s good to get your worries off your chest. Here you can contact our consultants easily and quickly via Live Chat. As soon as you start the chat, you have already made the most important step!

This is how the Live Chat works:

Click on the chat icon in the bottom right corner to enter the chat room. Please note that the button will only appear if you have accepted functional cookies. You can adjust your settings here.

You don’t need to register as a user, we will only ask you to give us the name of your employer to ensure that you are entitled to our service.

Have a little patience until the counsellor is also ready.

If our chat rooms are occupied, you will receive a corresponding message in the chat window. In this case, please wait for a counselor to become available or call us on the toll-free number.

Chat hours are from Monday to Friday, 9AM to 5PM. Outside these hours you can reach us 24/7 via the toll-free number.

Chat hours

Monday
Tuesday
Wednesday
Thursday
Friday

09:00-17:00
09:00-17:00
09:00-17:00
09:00-17:00
09:00-17:00

Outside these hours you can reach us 24/7 via the toll-free number.

Data protection

Anonymity and data protection also have top priority when consulting via Live Chat. Our consultants are bound by a duty of silence.

You communicate in a protected chat room. After the chat, the chat history will be deleted from the secured server.