Cookie policy Lyra Schweiz GmbH
Thank you for visiting our website. The privacy and security of your personal data while using our website is of great importance to us. For that reason, we would like to inform you about the type of personal data we collect when you visit our website and the purposes for which this data is used.
This cookie policy applies to the online services of Lyra Schweiz GmbH, which can be accessed under the domain icas.help (“our website”).
Please click here for the privacy policy for EAP service users.
Who is responsible and how can I contact you?
Responsible for the processing of personal data within the scope of the EU General Data Protection Regulation ( GDPR)
Lyra Schweiz GmbH
Hertistrasse 25
8304 Wallisellen
+41 44 878 30 00
Data Protection Officer
Alessandra Hitz
dataprotection.officer@icas.ch
What is it about?
The present cookie policy complies with the legal requirements for transparency in the processing of personal data. Personal data is any information that relates to an identified or identifiable individual. This includes, for example, information such as your name, age, address, telephone number, date of birth, e-mail address, IP address or user behavior when visiting a website. Information that cannot be linked to your person (or only with an unreasonable effort), e.g. by anonymization, is not classified as personal data. The processing of personal data (e.g. the collection, retrieval, usage, storage or transmission) always requires a legal basis and a defined purpose.
Stored personal data are deleted as soon as the purpose of the processing has been fulfilled and there are no legitimate reasons for further storage of the data. We provide you with information on the specific storage periods or criteria for storage for the individual processing activities. Apart from this, we store your personal data in isolated cases for the establishment, exercise or defense of legal claims and in the case of statutory retention obligations.
Who will get my data?
We only disclose your personal data which we process on our website to third parties if this is necessary for the fulfillment of the purposes and in individual cases if such disclosure is covered by the legal basis (e.g. consent or protection of legitimate interests). Furthermore, we disclose personal data to third parties in individual cases if this serves the establishment, exercise or defense of legal claims. Possible recipients may then be, for example, law enforcement authorities, attorneys, auditors, courts, etc.
Insofar as we use service providers for running our website who process personal data on our behalf as part of commissioned processing pursuant to Art. 28 GDPR, they may be recipients of your personal data. For more information on the use of commissioned processors as well as web services, please refer to the overview of the individual processing activities.
Do you use cookies?
Cookies are small text files that are sent to the browser of your end device when you visit our website and stored on that device. As an alternative to the use of cookies, information can also be stored in the local storage of your browser. Some functions of our website are not available without the use of cookies or local storage (technically necessary cookies). Other cookies enable us to perform various analyses, enabling us, for example, to recognize the browser you use when you revisit our website and to transmit certain information to us (non-essential cookies). Cookies help us, among other things, to make our website more user-friendly and effective for you, for example by tracking the way you use our website and determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect the information directly from your browser. Cookies do not cause any damage to your end device. They cannot execute programs or contain viruses.
We provide information about the services that use cookies in the individual processing activities. You can find detailed information about the cookies used in the cookie settings or in the Consent Manager of this website.
What rights do I have?
Under the conditions of the legal provisions of the General Data Protection Regulation (GDPR), you have the following rights as a data subject:
| Right to information pursuant to Art. 15 GDPR about the data stored about you in the form of meaningful information about the details of the processing, as well as a copy of your data; |
| Right to rectification pursuant to Art. 16 GDPR of inaccurate or incomplete data stored by us; |
| Right to erasure pursuant to Art. 17 GDPR of the data stored by us, insofar as the processing is not necessary for exercising the right of freedom of expression and information, for compliance with legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims; |
| Right to restriction of processing pursuant to Art. 18 GDPR, insofar as the accuracy of the data is contested, the processing is unlawful, we no longer need the data and you object to their erasure because you need them for the establishment, exercise or defense of legal claims or you have objected to the processing pursuant to Art. 21 GDPR; |
| Right to data portability pursuant to Art. 20 GDPR, insofar as the processing is based on your consent pursuant to point (a) of Art. 6 (1) GDPR or on a contract pursuant to point (b) of Art. 6 (1) and the processing is carried out by automated means. You will receive your data in a structured, common and machine-readable format or we will transfer the data directly to another responsible party, insofar as this is technically feasible; |
| Right to object pursuant to Art. 21 GDPR to the processing of your personal data, insofar as this is carried out on the basis of point (e) or (f) of Art. 6 (1) GDPR and on grounds relating to your particular situation or the objection is directed against direct marketing. The right to object does not exist if there are compelling legitimate grounds for the processing or if the processing is carried out for the purpose of establishing, exercising or defending legal claims. If the right to object does not exist for individual processing activities, this is indicated there; |
| Right to withdraw your consent pursuant to Art. 7 (3) GDPR with effect for the future; |
| Right to lodge a complaint pursuant to Art. 77 GDPR with a supervisory authority if you consider that the processing of your personal data infringes the GDPR. Usually, you can contact the supervisory authority of your place of residence, your place of work or our company headquarters. |
Website provision
Nature and scope of processing
When you visit and use our website, we collect the personal data that your browser automatically transmits to our server. The following information is temporarily stored in a so-called log file:
| IP address of the requesting computer |
| Date and time of access |
| Name and URL of the accessed file |
| Website from which the request is made (referrer URL) |
| Website from which the request is made (referrer URL) |
Our website is not hosted by ourselves, but by a service provider who processes the aforementioned data on our behalf in accordance with Art. 28 GDPR for the following purposes:
Purpose and legal basis
Processing is necessary for protecting our overriding legitimate interests in displaying our website and ensuring security and stability on the basis of point (f) of Art. 6 (1) of the GDPR. The collection of data and storage in log files is mandatory for the operation of the website. There is no right to object to the processing pursuant to the exception under Art. 21 (1) GDPR. Where further storage of the log files is necessary for compliance with a legal obligation, the processing shall be carried out based on point (c) of Art. 6 (1). GDPR. There is no legal or contractual obligation to provide the data. However, accessing our website without providing the data is not possible for technical reasons.
Storage period
The aforementioned data is stored for the duration of the display of the website and for technical reasons beyond that for a maximum of 7 month
Essential Cookies
AWS S3
Purpose: We use AWS S3 to properly deliver the content on our website. AWS S3 is a service of Amazon Web Services, Inc. which acts as a Content Delivery Network (CDN) on our website. A CDN helps to deliver content from our website, in particular files such as graphics or scripts, more quickly using regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Amazon Web Services, Inc., whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed solely for the above purposes and to maintain the security and functionality of AWS S3. The specific storage period of the processed data cannot be influenced by us, but is determined by Amazon Web Services, Inc. Further information can be found in the privacy policy for AWS S3: https://aws.amazon.com/privacy. Use on legal basis of: Legitimate interest Provider: Amazon Web Services, Inc. Privacy Policy: https://aws.amazon.com/privacy US data processing: No
WPML
Purpose: WPML is a multilingual system for WordPress websites. The cookies store the language of the user and can redirect the user to the version of the website that matches with the language of the browser of the user.
Use on legal basis of: Legitimate interest
Provider: Lyra Schweiz GmbH
Privacy Policy: https://lyrawellbeing.help/en/privacy-policy/
US data processing: No
Real Cookie Banner
Purpose: Real Cookie Banner asks website visitors for consent to set cookies and process personal data. For this purpose, a UUID (pseudonymous identification of the user) is assigned to each website visitor, which is valid until the cookie expires to store the consent. Cookies are used to test whether cookies can be set, to store reference to documented consent, to store which services from which service groups the visitor has consented to, and, if consent is obtained under the Transparency & Consent Framework (TCF), to store consent in TCF partners, purposes, special purposes, features and special features. As part of the obligation to disclose according to GDPR, the collected consent is fully documented. This includes, in addition to the services and service groups to which the visitor has consented, and if consent is obtained according to the TCF standard, to which TCF partners, purposes and features the visitor has consented, all cookie banner settings at the time of consent as well as the technical circumstances (e.g. size of the displayed area at the time of consent) and the user interactions (e.g. clicking on buttons) that led to consent. Consent is collected once per language.
Use on legal basis of: Compliance with a legal obligation
Provider: Lyra Schweiz GmbH
Privacy Policy: https://lyrawellbeing.help/en/privacy-policy/
US data processing: No
Functional Cookies
Userlike
Purpose: Userlike is a customer service tool that provides live chat for websites. The cookies are used to identify the user, associate previous messages with their chat history, show them proactive hints and collect detailed statistics on his/her behavior.
Use on legal basis of: Consent
Provider: Userlike UG (haftungsbeschränkt)
Privacy Policy: https://www.userlike.com/en/terms#privacy-policy
US data processing: Yes